Support during the Coronavirus (COVID-19) Pandemic

Rustington, as we all know, is a wonderful place to live with a strong sense of community. 

The Parish Council will co-ordinate and publish information as it becomes available to enable local residents to access support as easily as possible.

This page will be updated regularly with details of support which may be of help to those who are self-isolating or are deemed more vulnerable.

If you know of someone who may not have access to the internet then please print and pass it on.

If you have information which you feel might be of use to the wider community then please email:

Government Guidance:

The government has set out its plan to return life to as near normal as we can, for as many people as we can, as quickly and fairly as possible in order to safeguard livelihoods, but in a way that is safe and continues to protect our NHS. Many people have questions about the changes and the most Frequently Asked Questions (FAQs) can be found here


For offers of volunteering to support the Community Hub and the vulnerable contact West Sussex County Council:


NB - Recruitment to this scheme was temporarily paused on 29 March 2020 to process the initial 750,000 applications. Further information will follow.

Please also see our Volunteering page.

Staying Well:

The Parish Council would urge everyone to follow the National Advice with regard to the Pandemic itself. 

It is always best to take your advice from the NHS page rather than Social Media or the ad-hoc knowledge of others. 

This is an evolving real-time situation so it is important to understand the most up to date advice:

Local Councils:

For information regarding Arun District Council and its Services visit:

For information regarding West Sussex County Council and its Services visit:

West Sussex County Council has opened a line for Community Support during the Covid-19 crisis.

The Hub has been set up to support those in need of help as well as those who wish to volunteer.
You can:


There is now an online form to register to receive help for yourself or another person which you are worried about.

Volunteers are actively being recruited and vetted to meet the needs of the community.
If you need help always, where possible, seek support through official channels as unfortunately there have already been reports of people taking advantage of current situation through scams. If you have concerns with callers at your doorstep please call Arun District Council 01903 737500 or 999 if it is an emergency and you feel at risk.

West Sussex Community Support
Tel: 033 022 27980 Lines are open 8.00am - 8.00pm
More information online at…/sup…/community-hub-covid-19/

Meals on Wheels are currently operating as normal (7 days per week) and are accepting new clients.  Call: 01903 718893 or 0800 090 3258 to find out more.

The Extremely Vulnerable

People falling under the category of Extremely Vulnerable include:

  1. Solid organ transplant recipients.

  2. People with specific cancers:
    • people with cancer who are undergoing active chemotherapy
    • people with lung cancer who are undergoing radical radiotherapy
    • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
    • people having immunotherapy or other continuing antibody treatments for cancer
    • people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
    • people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
  3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.

  4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).

  5. People on immunosuppression therapies sufficient to significantly increase risk of infection.

  6. Women who are pregnant with significant heart disease, congenital or acquired.

If you have not already been contacted but come under the above definition of Extremely Vulnerable then please visit to register for the support that you need. This includes help with food, shopping deliveries and additional care you might need.

The government is helping pharmacies to deliver prescriptions. Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by:

  1. Asking someone who can pick up your prescription from the local pharmacy (this is the best option, if possible).
  2. Contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you.

You may also need to arrange for collection or delivery of hospital specialist medication that is prescribed to you by your hospital care team.


Other sources of help and support:


There are a host of wonderful local businesses offering Home Delivery. 

The list is updated daily. 

To view the latest information click here: FOOD & SUPPLIES


Support for Older People:

Age UK West Sussex are already in the process of identifying people that use their Services who may be frail, vulnerable and isolated and looking to support them with personalised help based on individual need.

If you, or someone you know is self-isolating and in need of support, or you are worried about a friend or family member then please contact Age UK West Sussex, Brighton & Hove on 01903 731800 or email: 

Meals on Wheels are currently operating as normal and are accepting new clients.  Call: 01903 718893 to find out more.

Extremely Vulnerable then please visit 

The East Preston & Kingston Royal British Legion - Support for Veterans The Emergency Welfare Co-ordinator has organised a small team of volunteers who are able to offer Veterans practical help and support or a friendly chat during the Covid-19 crisis.  If you need assistance please contact: Nick Ward via Email:

Financial Hardship:

Littlehampton & District Foodbank

The Foodbank is now open but will have to operate differently for the period of lockdown due to the spread of the COVID-19 virus.

NOW: If you are in crisis and need some help with providing food for yourself and/or your families, you will need a voucher as usual but access to vouchers has changed for the time being:

  • If you are already being supported by one of our referral agencies please contact them to request a Foodbank referral.
  • Otherwise please contact Citizens Advice by telephone (no office open) 0300 3300 650 by mobile or 0344 477 1171 by landline.
  • They will talk you through the process. You will not need to collect a voucher or visit the Foodbank.
  • Your voucher will be passed to the Foodbank electronically and, with your permission, your address as well.
  • Foodbank staff will then deliver the required amount of food to your home, leaving the box on your doorstep. This is likely to be on a Friday and deliveries will be only once a week, so you will receive double the amount you’d usually receive in an emergency food parcel.

If you wish to donate to the Littlehampton & District Foodbank you can do so at the drop off points at Asda and Morrisons.

Arun & Chichester Citizens Advice are ceasing their face to face work but are still available to support Rustington residents via telephone, email and post.


Adviceline Number: 0344 477 1171
Adviceline (Mobile Phones Only): 0300 3300 650

Webchat can be accessed through when webchat is not available, the client is given an option to send an email instead

The CAB will continue to distribute food and fuel vouchers without the need for clients to access their premises. The CAB have also managed to agree for the restriction of one fuel voucher per household a year to be lifted during this period and they are therefore able to provide enough vouchers to enable people to stay warm during this period. 


Mental Health Support:

West Sussex Mind state:

Due to the Government advice regarding Coranavirus, we have adapted how we are supporting people with their mental health and are now offering phone and online video call sessions. We've also expanded to offer support in the evenings.

We are now providing the following support.

Anyone struggling with their mental health:
  • can email the addresses listed below to let us know you would like to talk. Please include your phone number in your email and we can call you back. We want you to email us rather than phone but if you really cannot email, you can still call us on the numbers below.
  • When we speak, you can tell us what is happening and we will listen. We can also offer advice and information and direct you to other sources of support. If we agree you could benefit from some regular support from us, we can develop a well-being/support plan with you. This could include one-to-one video sessions with a mental health worker online on Zoom. (It is straightforward to use but there will be links to videos about how to use Zoom from our website shortly).
People we are already in contact with and supporting:
  • can email us for advice and information. Again, we much prefer you to email rather than phone. Email addresses and numbers remain the same and are below
  • will be offered booked phone support appointments to review well-being/support plan and discuss any issues
  • group sessions via online video calls on Zoom are being rolled out. We will contact you to let you know more about these.
  • where people are more at risk or isolated, particularly people who are self-isolating and live alone, we will keep in touch with you by phone and email to make sure you are safe and have what you need.
If you do phone us - please note

We now have most of our staff working from home which means we may have only one duty person answering the phone. You may not hear the phone ringing at our end because it is on divert but please be reassured the call will go through. If you ring us, we will need to have a quick conversation to take your details. Then the duty member of staff will get someone who has time to talk to you to ring you back as soon as they can.

Our new evening support

We have mental health recovery workers available to speak with people who need support between 5pm and 10pm, seven evenings a week. Please email, including your phone number in your email, and we will call you back. Or, if you really need to phone, call 01903 268107.

We're also offering some regular evening Zoom video sessions from April 6. If you'd like to take part, please email to book your place.

  • Monday, 7.30-8.30pm, mindful breathing
  • Tuesday, 7.30-8.30pm, team quiz
  • Wednesday, 7.30-8.30pm, mindful movement session
  • Thursday, 7.30-8.30pm, mood and food
  • Friday, 7.30-8.30pm, guided meditation
  • Sunday, 7.30-8.30pm, music and mood.

Our service contact details

Bognor and Chichester (older people):  07495 077341, email:

Littlehampton: 01903 721893, email:


MIND Youth services 
Littlehampton and Bognor 01903 721893

Families in Mind - parental mental health support for parents of children nought to 5 years: 01903 721893


Every Mind Matters has now released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (COVID-19) outbreak. It also includes guidance if you’re feeling worried or anxious about the outbreak.

Parents and Carers:

Helpful resources for Parents & Carers during this difficult time

If you are pregnant or have a child under 2 years of age register with Family Assist for online support and to answer any questions you may have during this difficult time.


There are a host of wonderful local businesses offering Home Delivery. 

The list is updated daily. 

To view the latest information click here: FOOD & SUPPLIES